Terms of Service
These Terms of Service govern your use of soraviue.com and purchases made through the Soraviue online store.
This website is operated by Chongqing Gaoliang Network Technology Co., Ltd. Throughout these Terms, “Soraviue,” “we,” “us,” and “our” refer to the operator of this website.
By accessing this website or placing an order, you agree to these Terms of Service and the applicable policies made available on our website.
1. Online Store Use
You may use this website only for lawful purposes and in accordance with these Terms.
You must not use this website to engage in fraudulent activity, interfere with website operation, attempt unauthorized access, transmit malicious code, or violate applicable laws or the rights of others.
2. Product Information
We aim to present product information as clearly and accurately as reasonably possible based on the information available to us.
Product appearance, colors, dimensions, materials, internal structure, included components, and other characteristics may vary between products and variants.
Customers should review the information currently provided on the applicable product page before placing an order.
We do not represent specific materials, dimensions, capacities, load limits, waterproof performance, protective performance, or other technical specifications unless those details have been confirmed and are expressly stated for the applicable product.
3. Prices & Availability
Product prices and availability may change from time to time without prior notice.
The price displayed during checkout at the time an order is submitted will generally apply to that order, subject to correction of clear pricing, listing, or system errors.
We may limit quantities, discontinue products, or cancel an order when reasonably necessary, including in cases of stock unavailability, payment failure, suspected fraud, shipping restrictions, or obvious listing errors.
4. Orders
Submitting an order does not guarantee acceptance of that order.
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including for suspected fraud, payment problems, stock issues, pricing errors, delivery restrictions, or other legitimate operational reasons.
If an order is cancelled after payment has been successfully collected, any applicable refund will be handled according to the circumstances of the order and our current refund procedures.
5. Order Changes & Cancellations
If you wish to request a change or cancellation, please contact us as soon as possible at service@soraviue.com.
We will make reasonable efforts to assist. However, a change or cancellation cannot be guaranteed once an order has entered fulfillment, been packed, or been transferred to a carrier.
6. Shipping & Delivery
Order processing, shipping charges, tracking, delivery estimates, and related shipping conditions are governed by our current Shipping & Delivery Policy.
Delivery estimates are not guaranteed unless expressly stated otherwise. Carrier delays, customs procedures, weather, local delivery conditions, and other circumstances may affect delivery times.
7. Returns & Refunds
Returns, refund eligibility, return conditions, damaged or incorrect items, and related procedures are governed by our current Returns & Refunds Policy.
Customers should review the applicable policy before returning an item.
8. Payment
Available payment methods are displayed during checkout and may vary depending on location, device, or payment provider availability.
Payments are processed using Shopify and authorized payment service providers. Soraviue does not require customers to send complete payment card details by email.
Additional information regarding payment handling is available in our Payment & Security Policy.
9. Product Use & Care
Customers are responsible for using products according to the product information, care guidance, warnings, and instructions provided with the applicable item.
Do not assume that a product has a particular protective, waterproof, impact-resistant, heat-resistant, or other performance characteristic unless that characteristic is expressly stated for the applicable product.
Additional care guidance may be provided in our Product Care & Limited Warranty page.
10. Accuracy of Website Information
We make reasonable efforts to keep website information current and accurate. However, errors, omissions, or outdated information may occasionally occur.
We reserve the right to correct errors, update information, or modify website content when reasonably necessary.
11. Third-Party Services
Our website may use services provided by third parties, including Shopify, payment processors, fulfillment providers, shipping carriers, analytics providers, and other service providers required to operate the store.
Some third-party services may be subject to their own terms and privacy practices.
12. Intellectual Property
Unless otherwise stated, the Soraviue name, website content, text, graphics, layout, and other original site materials are owned by or used with authorization by Soraviue or its operator.
You may not reproduce, distribute, modify, commercially exploit, or use protected website content without appropriate permission, except where permitted by applicable law.
13. Prohibited Uses
You must not use this website:
- For unlawful or fraudulent purposes
- To violate intellectual property or other legal rights
- To introduce viruses or malicious code
- To collect information unlawfully
- To interfere with website security or operation
- To attempt unauthorized access to systems or accounts
14. Limitation of Liability
To the extent permitted by applicable law, Soraviue and its operator are not responsible for losses caused solely by circumstances outside our reasonable control, including carrier disruptions, third-party service failures, customs delays, misuse of products, or failure to follow applicable product instructions.
Nothing in these Terms excludes or limits any rights or remedies that cannot legally be excluded under applicable consumer protection law.
15. Privacy
Our collection, use, and handling of personal information are described in our Privacy Policy.
16. Changes to These Terms
We may update these Terms of Service when necessary to reflect changes in our business practices, website operation, policies, services, or applicable legal requirements.
The version published on this website will apply from the date it is posted unless otherwise stated.
17. Contact Information
If you have questions about these Terms of Service, please contact:
Chongqing Gaoliang Network Technology Co., Ltd.
Business Address:
No. 6-22, No. 1 Xinhua Road, Chaotianmen Subdistrict, Yuzhong District, Chongqing, China
Email:
service@soraviue.com
Phone:
+86 17896476141
Business Hours:
Monday to Friday, 9:00 AM - 6:00 PM CST
Response Time:
1–3 business days
Soraviue
Operated by Chongqing Gaoliang Network Technology Co., Ltd.