Returns & Refunds Policy

We want customers to review Soraviue products with confidence. Contact us within 30 days after delivery if you wish to request a return.

Return Eligibility

Unless applicable law provides otherwise, returned items must be unused, clean, in original condition and accompanied by original packaging and proof of purchase. Items showing wear, stains, odors, cosmetic spills, missing parts or customer-caused damage may not qualify.

Start a Return

Email service@soraviue.com with your order number, the item concerned and the reason for return. For damage or incorrect goods, include clear photographs. Do not send a parcel until return instructions and the approved destination have been provided.

Return Shipping

Where the return is due to a verified defect, damage in transit or our fulfilment error, we will provide an appropriate remedy and reasonable return instructions. For change-of-mind returns, the customer is generally responsible for return shipping unless local law requires otherwise. Original shipping charges are non-refundable except where required by law.

Refunds

Approved refunds are sent to the original payment method after inspection. Banks and payment providers may require additional processing time. We will notify you if a return cannot be accepted and explain the reason.

Exceptions and Mandatory Rights

Personalized items, hygiene-sensitive goods once unsealed, gift cards and final-sale items may be non-returnable where legally permitted. Consumers in jurisdictions with mandatory cancellation or conformity rights retain those rights.

Contact Information

Soraviue is operated by Chongqing Gaoliang Network Technology Co., Ltd..

Address: No. 6-22, No. 1 Xinhua Road, Chaotianmen Subdistrict, Yuzhong District, Chongqing, China
Email: service@soraviue.com
Phone: +86 17896476141
Website: https://soraviue.com